[Close window

Registration: terms and conditions

Terms & Conditions - Terms of Trading

All goods and services offered by us are subject to our Terms of Trading as detailed herein unless specifically varied in writing.

•All prices quoted exclude VAT and delivery.
•Full payment for goods is required before despatch or collection unless credit terms have been agreed in writing.
•Discounts are only applied to trade account orders exceeding £50 net (excluding delivery charges)
•Credit terms are strictly 30 days net of invoice date. Discounts on overdue invoices will be withdrawn.
•Goods shall remain the property of Country Love Crafts until full payment of the related invoices has been received.
•Payment can be made by cash, cheque, credit card, debit card, internet banking or BACS transfer.
•Advertised prices are (a) correct at time of print (b) supersede those given in previous publications (c) subject to change without notice.
•We reserve the right to delete any item from our catalogue without prior notice.
•Any time or date for delivery is given in good faith but is an estimate only. We shall not be held liable for the consequence of any delay, however caused.
•Transactions are carried out on a business to business basis.
Payment and Despatch
•Notwithstanding delivery and the passing of risk in the goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
•Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Sellers fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and the third parties and properly stored, protected and insured and identified as the Seller’s property but the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business.
•Until such time as the property in the Goods passes to the Buyer (and provided such Goods are still in existence and have not been sold). The Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.
•If these Clauses apply then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the contract or suspend any further deliveries under the contract without liability to the Buyer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
•Payment is due on or before the Invoice payment due date and can be received via cheque made payable to Country Love Crafts or via electronic transfer to HSBC Holborn Circus London EC1N 2HR, Account name Country Love Crafts, Sort Code **-**-**, Account Number ********
•Interest and Compensation arising from late payment may be charged in accordance with the Late Payment of Commercial Debts (interest) Act 1998.

Export Customers:
•All export shipments are made on a DAP (delivered at place) basis unless agreed otherwise. Customers are responsible for investigating import Duties and Taxes due upon import before completing an order. Carriers may level an administration charge and collect payment before delivery is completed. Please contact us for Tariff codes and Country of Origin if required to research this prior to ordering.
•Delivery will be charged at cost and will be based on the weight and volumetric size of the order – this will not be known until the goods have been picked and packed. A member of the team will contact you once we have received a delivery quotation from our couriers.
•EU Customers should ensure they have the appropriate EORI number from their Tax authority before ordering.
•A 20% restocking fee will be made on all returns where the customer has declined to accept import duties and taxes upon import. If customer declines to pay import duties and taxes and carrier opts to destroys goods instead of return them no refund will be issued.
•Please contact us before returning goods for any other purpose. Such consignments should be clearly marked as returned goods on the outer packing and on any accompanying commercial invoice to avoid further import charges being levied upon return.

Cancelled orders
•Cancelled orders will incur a restocking fee of 20%. This charge is only applicable for orders that have been picked and packed and it will be applied whether or not the consignment has left the warehouse. This re-stocking fee covers the admin, labour and packaging costs incurred for (a) preparing the original order and (b) returning the goods from the cancelled order back into stock.

Errors and omissions accepted.

Website Content:
This website is updated by:

Country Love Crafts
Curzon Road
Chilton Industrial Estate
Sudbury, Suffolk
CO10 2XW
United Kingdom (UK)
Tel: +44 (0) 1235 861700

All materials on this site are protected by copyright and intellectual property laws and are the property of Country Love Crafts. Unless stated otherwise, you may access and download the materials located on www.countryloveceramics.com and www.countrylovecrafts.com only for personal, non-commercial use.

Website Disclaimer:
•This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website. We reserve the right to modify these terms at any time. You should therefore check periodically for changes. By using this site after we post any changes, you agree to accept those changes, whether or not you have reviewed them.
•Visitors who use this website and rely on any information do so at their own risk.
•We are not responsible for the contents or reliability of any other websites to which we provide a link and do not necessarily endorse the views expressed within them.
•By sharing any contribution (including any text, photographs, graphics, video or audio) with us you agree to grant us, free of charge, permission to use the material in any way we want (including modifying or deleting it). In order that we can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any UK laws and that you have the right to give us permission to use it for the purposes specified above.
•You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. The majority of content posted in this forum is created by members of the public. The views expressed are theirs and unless specifically stated are not those of Country Love Crafts. We accept no responsibility for any loss or harm incurred.
•We do not warrant that functions available on this website will be uninterrupted or error free, that defects will be corrected, or that the server that makes it available is free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
•The laws of England and Wales shall govern your use of the site and you hereby agree to submit to the exclusive jurisdiction of the English courts.
•Officers, employees, contractors or content providers shall not be liable for any loss or damage arising from or otherwise in connection with your use of any information, services or content from www.countryloveceramics.com or www.countrylovecrafts.com or
Limitations of use and use of content:
All content including Intellectual Property belongs to Country Love Crafts or its suppliers.

Subject to the limitations below you are authorised to use the content for personal or non-commercial purposes, this use shall be limited to:

•Viewing on a computer screen
•Printing individual pages
•Storing individual pages electronically (disk)
•Storing individual downloads electronically (disk)
The content is owned by Country Love Crafts however Country Love Crafts take no responsibility for the accuracy or completeness of material on the site.

Links to other websites: Country Love Crafts takes no responsibility for the content or availability of any other websites linked to countrylovecrafts.com.

The privacy policies of these other sites may significantly differ from that of 'Country Love Crafts'. We are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.


•You may not distribute content without prior written permission from Country Love Crafts.
•You may not supply content to others, without prior written permission.
•You may not pass off content as your own.

Country Love Crafts takes reasonable care to keep the 'Country Love Crafts' website available to you, however we offer no warranty that the site will be available at any specific time. Due to both operational and security issues certain parts of the site may or may not be available to you.

'Country Love Crafts' requires that customers leave an email address, name, address and postcode. These are used to better serve the users. This information is used to allow us to notify customers of crafting events in their neighbourhood and to be emailed regular updates and information about crafting products and to allow our trade customers to use the online ordering system.

If you do not wish to receive these emails or would like to change the details held, please contact sales on 01235 861700 or email sales@countrylovecrafts.co.uk

It is the customers’ responsibility to keep their passwords for the trade area of our site confidential.

Prize Draws

'Personal Impressions' offers regular prize draws, the winning selection is made purely at random.

If you need to contact 'Country Love Crafts' please use the contact us section on the website.

Website Cookies
Like many websites, Country Love Crafts places small data files known as cookies on your computer.

The cookies on our site are not used to identify you personally but they can remember activities and preferences chosen by you and your browser. We have cookies that collect information on visitor data (number of unique visits & page views), download times (average, fastest, slowest), page statistics (most popular entry, exit and landing page) and browser data (browser used, search engine or direct link). To help improve our site content, we also record a list of search terms that are entered in our “search bar” and the number of times these search terms are used.

Google Analytics is an analytics product that Country Love Crafts has the option to use. It keeps track of the number of visitors to the site and the length of their stay. The metrics obtained through the use of first-party Google Analytics cookies do not include any information that would allow Country Love Crafts to personally identify visitor. The data is anonymous and is collected/stored on Google's servers. Full details on the cookies set by Google Analytics are published on the Google website. Google also publishes a browser add-on to allow you to choose that information about your website visit is not sent to Google Analytics. Click here for information on cookies used by Google Analytics and click here for further information on how to opt out of Google Analytics.

Finally, please be aware that www.countrylovecrafts.com uses cookies to ensure the integrity of transactional and navigational processes on the web site. No personal information is retained and the session identification number automatically assigned to you when you use our web site is deleted at the end of the transaction.

If you continue to use our sites (www.countrylovecrafts.com and www.countryloveceramics.com) we will assume your acceptance of our use of cookies.

Data Protection Statement
Website Visitors
Country Love Crafts takes its responsibilities regarding the protection of personal privacy very seriously. Any personal data requested on our website will be held securely and processed in accordance with the requirements of the 1998 Data Protection Act.

In each case where you may be invited to submit personal data, such as an e-mail or postal address or a telephone number, you should find a clear statement of:

•what data will be held
•the purposes for which the data will be held
•a contact name, e-mail address or telephone number to use should you wish to check or amend the data held, or request the deletion of that data
•whether any of the data will be disclosed to any third party, and if so, to whom.
If, after reading such a statement, you choose to submit any personal data, you are thereby giving your consent for that data to be held and processed for the stated purpose or purposes. If you find that such information is not available, or if you feel that it is unclear or inadequate, please contact sales@countrylovecrafts.co.uk or call sales on 01235 861700.

As an employer, Country Love Crafts takes its responsibilities regarding the protection of their employee's personal privacy very seriously. Country Love Crafts holds staff information purely for company use. If, for any reason, staff data needs to be passed to a third party, Country Love Crafts will obtain consent from the individual concerned, prior to disclosure.

Staff biographical details may be found on some web pages. Where this occurs, these members of staff have given their consent for such information to be made available. However, publication in this way does not mean that such data have been placed into the public domain. Country Love Crafts retains control and copyright of such data and the data must not be reproduced or further processed without Country Love Crafts authorisation.

As a supplier, Country Love Crafts takes its responsibilities regarding the protection of their customer's personal privacy very seriously. Country Love Crafts holds customer information purely for company use. If, for any reason, client data needs to be passed to a third party, Country Love Crafts will obtain consent from the individuals concerned, prior to disclosure. Country Love Crafts does not sell or exchange customer data with third parties.

If you have any questions regarding the data protection statements found on this page please contact sales@countrylovecrafts.co.uk or call sales on 01235 861700.

Privacy Policy
The E M Richford Group of companies (trading as “Personal Impressions”, “Richford’s Commercial Stamps” and “Country Love Crafts”) collect some personal data for the means of marketing and processing orders for craft and stationery products. Our main business is Business to Business wholesale supply of craft and stationery products and we restrict the personal data collected to the minimum required to market to you and fulfil orders.
We collect and may store the following personal data:
• Your name (a)
• Your full address –either home or business (a)
• Your contact mobile numbers (a)
• Your email address (a)
• Your Businesses legal structure (sole trader, partnership, Ltd company) (a).
• Your payment information, such as credit/debit card numbers and expiry dates (c)
• We also collect some information regarding your business that may demonstrate some of your personal habits. This includes information such as opening hours (a), or delivery instructions such as safe places to leave consignments (b).
• Details of transactions such as quotations, sales and credits in line with VAT (b)
• We may also make notes on discussions with yourself, or other relevant information such as communication preferences for future reference (b)
• We may make notes of pertinent information within the public domain regarding your business to influence future decisions (for example advertising your business for sale may be noted and influence credit control decisions). Any such use will be restricted to factual information (b)
• We may also make use of cookies (small files stored on your PC or internet browsing device) to allow you to stay logged into our website, and occasionally to track and understand our customers browsing habits (a)
Categories of personal data with (a) are stored within our website and are viewable and updatable under the “My Details” tab when logged in. They are also stored within our internal servers and databases for use in communication, fulfilling your orders, analysing sales trends (for example most popular product in Country X) and for planning and carrying out marketing activities. Some details may also be stored within third party databases (for example www.constantcontact.com our primary marketing tool).
Categories of personal data with (b) are stored within our internal servers and databases for use in, marketing providing quotations, fulfilling orders, credit control and compliance with legal requirements.
Categories of personal data with (a) or (b) will be passed to hauliers and carriers to enable delivery of your orders and may be stored by these companies and their distribution partners to allow for future tracking of orders.
They may also be held within encrypted backups either on physical media or in carefully chosen third party cloud backup services. Occasionally we may also need to provide access to vetted third parties for the purpose of identifying and repairing bugs with our IT systems.

Categories of personal data with (c) are stored in secure offline files. The last 4 digits of card numbers may be stored on our website to allow you to communicate permission to use a card.
We rely on data submitted by you being correct and rely on submissions to demonstrate consent to use your details. We therefore process your data either under the consent or legitimate interest principles of GDPR legislation. We do not purchase databases from third party sources and do not sell your details to third parties.
Our preferred marketing method is email and for this we currently use www.constantcontact.com as a processor. Constant Contact may store this data on their USA servers and are certified under the EU-US shield. E M RICHFORD Ltd use email to send you information on products and services and service updates for the “Personal Impressions” and “Country Love Crafts” divisions. We may also include industry news that we feel is relevant to the intended audience of the communication. We already ask for your consent upon signup, and you may unsubscribe at any time with the link at the bottom of every such email or by emailing us on the details below with a quick request. For this activity E M Richford Ltd are the controller.
We may occasionally send you marketing material in the post or contact you by phone. If you would prefer not to receive these communications then please contact us on the details below,
Requests to opt out of marketing will not stop essential communication for order processing.
We will endeavour to fulfil marketing opt-outs as soon as possible and always within 28 days.

Subject Access Requests, Corrections and Third Party requests.
You have the right to access and check personal data held about you for accuracy. To do so you can contact us via the details below. We may take steps to confirm your identity (such as requesting previous invoice numbers). We will aim to complete this process and provide the data within 28 days.
If you find information on either website is incorrect (e.g. under the “my details” tab) then you may correct it and we will receive an automatic update, that will be applied to the rest of our databases. If you find or believe other information is incorrect please inform us either via the details below. We will then aim to correct the data as soon as possible. We may make notes of the previous details to ensure an accurate account history is maintained.
If you would like data deleted then please inform us at the details below. If the request relates to information used for marketing we will remove as soon as possible. If it relates to information required for areas such as VAT compliance we will suppress it to the maximum possible extent and delete when the law permits.
Contact details:
“Personal Impressions” & “Richford’s Commercial Stamps” – Office Manager via email to customerservices@personalimpressions.com
Or via post to:
Personal Impressions
Curzon Road
Chilton Industrial Estate
Sudbury, Suffolk
CO10 2XW

Tel: 01787 375241

“Country Love Crafts” – General Manager either via email to sales@countrylovecrafts.co.uk

Or via Post to:
Country Love Crafts
10 Curzon Road
Chilton Industrial Estate
Sudbury, Suffolk
CO10 2XW

Tel: 01235 861700
If we are approached by third parties, such as external accountants seeking copy invoices, we will contact you for permission to disclose the information on the first occasion and may then record your consent to speed up future requests.
We may also occasionally need to disclose information to statutory authorities (such as police and local authorities) in connection with investigations – we will ensure any such disclosures are processed in line with the law.

Protecting the security of all personally-identifiable information associated with our guests is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users' personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.

Service Pledge
•At Country Love Crafts we understand that our customers expect friendly and courteous service.
•Our staff have been hand-picked to form a team that work well together in order to deal with any problems, and ensure that your order is despatched in a timely manner. We are constantly monitoring and changing our working practices to reduce errors and damages. Our pride in our company hopefully reflects in the contact you have with our staff and we welcome any feedback you can give us.

Version 5 - 29/01/2021(JP)

[Close window